Legal
Refund Policy
Ask for a refund within 14 days of payment and you get the full amount back. We do not ask why.
Effective 27 August 2026 · This is a translation of the Korean original. Where the two differ, the Korean text governs.
1. What this covers
This policy applies to AURA for desktop, sold by Aura (the “Company”). The browser version is free and involves no payment, so it is not covered here.
2. Period and amount
| Period | 14 days from the date of payment |
|---|---|
| Amount | Everything you paid. No partial refunds, no fees deducted |
| Reason | Not required. The same applies if you have already downloaded and used it |
| Conditions | None |
We also accept requests after 14 days. Those are reviewed individually rather than granted automatically, and the Company may decline them.
3. How to request one
There are two routes. Either is fine.
- 01 Directly to the Company. Write to [email protected] with your order number, which is in the receipt email you received after paying.
- 02 Directly to Paddle. Paddle.com Market Limited (“Paddle”) is the Merchant of Record for this transaction. You can request the refund from Paddle by following the instructions in the receipt email Paddle sent you.
The Company neither receives nor stores your card details. Paddle processes the refund.
4. How long it takes
Requests sent to the Company are answered and passed on for processing within 2 business days. The refund is returned to the payment method you used, and depending on how quickly Paddle and your card issuer or bank process it, the money can take 5–10 business days to arrive. The Company cannot speed up that part.
5. After a refund
Once the refund completes, the right of use under Article 5(4) of the Terms of Service ends. Please delete the files you downloaded. The Company has put no mechanism in the app to check this, and does not plan to — we trust you to do it.
6. Your rights as a consumer
This policy does not limit the right of withdrawal given to consumers by the Korean Act on the Consumer Protection in Electronic Commerce. It applies to the extent it is more favourable to you than that Act requires; where the Act is more favourable, the Act prevails.
This policy forms part of the Terms of Service.
7. Contact
Questions about refunds can be sent to [email protected].
8. Changes
If this policy changes, the effective date on this page is updated. Purchases already made are governed by the policy in force at the time of payment.